Shipping & Processing Information
Every order is carefully prepared and inspected to ensure it meets our quality standards before shipment.
How long does order processing take?
Orders are typically processed within 3–5 business days before shipment. During promotions and high-volume periods, processing times may be slightly extended.
How long does shipping take?
Once your order has been processed, shipping generally takes 2–7 business days depending on your location and selected shipping method.
How long do wig orders take?
Our glueless wig orders typically require 7–14 business days for preparation before shipment to ensure exceptional quality and craftsmanship.
How long do Highlight Room orders take?
Highlight and Balayage bundles may require additional preparation time due to the coloring process. Please allow 5–10 business days before shipment.
What if my package is lost or delayed?
If your package appears lost or significantly delayed, please contact the shipping carrier first. If additional assistance is needed, our support team will gladly help guide you through the claims process.
Product & Collection FAQs
Know more about our premium raw hair collections, HD lace glueless wigs, and pre-colored highlight bundles. We’ve answered some of the most common questions to help you shop with confidence.
What is raw hair?
Raw hair is 100% unprocessed human hair collected from single donors. It maintains its natural texture, strength, and longevity because it has not been chemically altered.
How do I choose the right texture?
Choose a texture that closely matches your natural hair or desired style. Our collections offer a variety of textures designed to suit different preferences and styling goals.
What makes Raw Cambodian Hair unique?
Raw Cambodian Hair is admired for its rich texture, low luster, thick strands, and beautiful natural curl patterns. It offers fullness, resilience, and luxurious movement.
What is the difference between Indian, Vietnamese, and Cambodian hair?
Indian Hair is known for its softness and natural volume, Vietnamese Hair is celebrated for its silky texture and durability, while Cambodian Hair is admired for its fullness, texture, and beautiful curl patterns.
What makes Raw Vietnamese Hair unique?
Raw Vietnamese Hair is highly sought after for its silky texture, exceptional strength, natural fullness, and long-lasting durability.
What is an HD Lace Glueless Wig?
Our HD Lace Glueless Wigs feature ultra-thin lace that blends seamlessly into all skin tones while providing a secure and comfortable fit without adhesives.
Store Policies
Due to the nature of our products and hygiene standards, certain restrictions apply.
What is your refund policy?
Due to the nature of our products and hygiene standards, all sales are final unless an incorrect or damaged item is received.
Can I exchange my order?
Exchange requests may be reviewed for eligible, unused items that remain in their original condition and packaging.
Can I cancel my order?
Orders may only be canceled before processing begins. Once processing has started, cancellations cannot be guaranteed.
What should I do if I receive the wrong item?
Please contact us within 48 hours of delivery and provide photos of the product and packaging so our team can assist you promptly.
